Shipping & Tracking
The guitars in stock will be shipped from our warehouse in Doral, Miami, FL. and will be shipped within 24 – 48 hours. However, backordered guitars will be shipped from our workshop in Valencia, Spain and may still be in the finishing process when you purchase them, leading to a short delay in shipment. In this case, the customer will be informed of any new delivery dates and reserves the right to continue with the order or cancel it. Raimundo Guitars USA reserves the right to choose the transport agency it deems appropriate for each country and for each shipment.
Packages are generally dispatched at the times indicated above after receipt of payment, and are shipped via courier with tracking and signed-for proof of delivery recorded.
Generally delivery time is 2 – 7 working days, depending on the destination. Note that when exporting from Spain there may be some additional delay due to customs clearance in the destination country. The time of preparation of shipments of guitars containing Rosewood outside the European Union may suffer delays due to the management of CITES certificates. Raimundo Guitars USA will do everything possible to make this preparation period as short as possible, but we can not promise to give an exact date, since the elaboration of these certificates does not depend on Antonio Sanchez, but on the corresponding authorities. All our guitars are shipped with insurance. For this insurance to be effective, the customer must notify the carrier of any defects or significant breakage in the packaging and notify Raimundo Guitars USA in a period not exceeding 24 hours from receipt of the order. We will provide you with a tracking number to track your package online.
All shipments are made under DDP conditions and at no cost to the customer.
Boxes are amply sized and your items are well-protected.
Our policy is to ensure maximum customer satisfaction when you place an order with Raimundo Guitars USA which is why all our guitars are checked before they are sent by our luthiers.
Notwithstanding, if you are unhappy with an item you have received, or you have changed your mind, then in line with the Distance Selling Directive (DSD) you have the right to return said item, provided you inform us of this decision within 14 days of receipt. All returned products must be returned unused and received by Raimundo Guitars USA in the same perfect condition in which they were sent to you, in the original packaging, including owner manual, warranty card and any supplied accessories.
- Once you have informed us of your decision to return a product, you must wait for our confirmation and will receive instructions for the safe return of the goods, including the return address and export documents, if needed. Goods will be returned at the customers own expense and risk, and to this end, we recommend you fully insure your return shipment. Any dispute with the shipping agent with regard to the return shipping will be the sole responsibility of the customer.
- Once returned goods are received by Raimundo Guitars USA and checked by our luthiers, we’ll issue a refund of the cost of the goods by your original payment method only. Transportation fees paid at the time of purchase will not be refunded in any circumstances.
- Any goods that are received incomplete, or not in perfect condition will incur a 35% restocking charge or can result in being rejected upon receipt.
- A refund will be made directly to the credit/charge card used to place the original order within 14 days or earlier, once we have inspected the returned item and are satisfied that it has been returned to us brand new and in mint condition.
In Raimundo Guitars USA we adjust the height adjustment for the strings of each guitar based on our experience and the preferences of our customers and depending on the characteristics and needs of each model. If you would like to make a special adjustment, please let us know when you place your order.
It is the customer’s responsibility to pay for the return postage of products.
Special orders, guitars with options included, lefty guitars that are not in stock at the time of purchase or non-standard models will not benefit from the 14 days money back warranty but they are still covered by the manufacturer’s limited warranty.
Raimundo Guitars USA relies upon the services of third party couriers for all of our deliveries. We aim to carry out our despatch and delivery promises on time, but there are inevitably a few rare occasions when couriers fail to perform the service that they are required to. We cannot be held responsible for the late delivery of an item in circumstances beyond our control.
Raimundo Guitars USA will not accept liability for goods lost in transit unless we are notified within 10 days of the expected delivery date.
All goods will be delivered to the address supplied by the customer. The customer is responsible for making all arrangements to take delivery of the goods whenever they are tendered for delivery. All goods that have been requested by the customer to be left in a ‘safe’ place are the responsibility of the customer and we will not be held liable for missing or stolen items.
If the parcel does not arrive when you are expecting it then please don’t hesitate to contact us through our Contact Form and we will do our best to liaise with the relevant courier to trace the parcel’s whereabouts. If your parcel cannot be delivered because nobody can sign for it within 3 days it will be returned to us. Should we then have to re-send the parcel, we reserve the right to charge the cost of any re-delivery.
DAMAGE IN TRANSIT
If boxes arrive in a damaged condition, please unpack appliance immediately. Damages must be confirmed in writing to the carrier, otherwise we can’t accept compensation claims. It is the buyer’s responsibility to inform us within 24 hours after reception of a damaged item.